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Infographic: Achieving Total Customer Care Using CRM and Omni-Channel Contact
Two questions, one answer. Do you want to get more value out of your CRM system? Do you want to get more value out of your Contact Center solutions? If the answer to either question is “yes” then...
View ArticleInteraction Management Meets Relationship Management
I just finished reading the book “The ONE Thing” by Gary Keller. It got me thinking about how to apply that One Thing thinking in my career. Currently my “ONE thing” is to tell the story of how...
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